Privacy Policy for MatticMail
Last Updated: 23rd of November, 2025
Thank you for choosing MatticMail, a service provided through matticmail.com. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account Information: We collect your name, email, username, domain details, and payment information (processed through secure third-party processors).
1.2 Usage Data: IP address, device info, browser type, login logs, and email metadata (not content).
1.3 Email Content: Stored securely on our servers to operate your email account. We do not sell or mine email content.
2. Administrator Access Disclaimer
By default, system administrators have technical access to all email accounts on MatticMail. This includes the ability to view mailbox data, reset passwords, review logs, and perform troubleshooting. This access exists for security, stability, abuse prevention, and legal compliance. We do not monitor user activity unless required for investigations, security enforcement, or legal reasons. Company-managed domains may also be accessible to organization administrators.
3. How We Use Your Information
We use your data to provide and maintain the email service, enhance security, deliver support, prevent abuse, process payments, and comply with legal obligations. We do not sell your information.
4. How We Protect Your Data
We use SSL/TLS encryption, secure data centers, firewalls, malware protection, and routine security audits. While we implement strong safeguards, no system can guarantee 100% protection.
5. Data Sharing
We only share necessary data with trusted third parties such as payment processors, hosting providers, and law enforcement when legally required. We do not sell or share your data for advertising purposes.
6. Email Retention
Emails remain stored until deleted by the user. Deleted items may exist in backups temporarily before being permanently erased.
7. Cookies & Tracking
We use cookies for authentication, session management, and analytics. Disabling cookies may affect functionality.
8. User Rights
You may request data access, correction, export, or deletion unless restricted by law. Contact us at support@matticmail.com.
9. Children’s Privacy
MatticMail is not intended for children under 13. We do not knowingly collect information from minors.
10. Third-Party Services
Linked external services follow their own privacy policies. We advise reviewing them separately.
11. Policy Updates
We may update this Privacy Policy as needed. Continued use of the service after revisions indicates acceptance.
12. Contact Information
For privacy-related questions: support@matticmail.com | matticmail.com